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The CIO is that one leader who can see everything that is happening within the organization,” says Victor Fetter, CIO of LPL Financial. “The CIO looks at every transaction and every customer service experience that takes place on the digital platform. With that unique perspective, the CIO understand where efficiency is happening and where it is not. The position, at its most basic level, has moved from someone who just accepted the way things were, to someone who uses that visibility to create aha moments for all leaders across the organization.
