Brené Brown Quotes

Cruelty is easy, cheap and rampant.

Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.

If you want to make a difference, the next time you see someone being cruel to another human being, take it personally. Take it personally because it is personal!

Knowing what I do now, I think about shame and worthiness in this way: 'It's the album, not the picture.' If you imagine opening up a photo album, and many of the pages are full eight-by-ten photos of shaming events, you'll close that album and walk away thinking, Shame defines that story. If, on the other hand, you open that album and see a few small photos of shame experiences, but each one is surrounded by pictures of worthiness, hope, struggle, resilience, courage, failure, success, and vulnerability, the shame experience are only a part of a larger story. They don't define the album.

Shame corrodes the very part of us that believes we are capable of change.

Until we can receive with an open heart, we are never really giving with an open heart.

After doing this work or the past twelve years and watching scarcity ride roughshod over our families, organizations, and communities, I'd say the one thing we have in common is that we're sick of feeling afraid. we want to dare greatly. We're tired of the national conversation centering on "What should we fear" and "Who should we blame?" We all want to be brave.

In the absence of data, we will always make up stories. In fact, the need to make up a story, especially when we are hurt, is part of our most primitive survival wiring. Mean making is in our biology, and our default is often to come up with a story that makes sense, feels familiar, and offers us insight into how best to self-protect.