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Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are grating and agitating.
Susan C.Young
Add a fresh twist of creativity to make a stellar impression which people won’t soon forget. Granted, your venue will determine how far you can stretch and how creative you can be. Making small tweaks to your conversation starters can make a memorable impact!
Susan C.Young
Employee Engagement“Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup Polls’ “The State of the American Workforce” survey found that only 32.5 percent of the U.S. Workforce is engaged and committed where they work, and 54 percent say they would consider leaving their companies if they could receive a 20 percent raise elsewhere. Disengagement not only lowers performance, morale, and productivity, but it’s costing employers billions of dollars a year. It's a growing problem, which has many companies baffled.
Susan C.Young
Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.
Susan C.Young
Being 100 percent in the moment and focusing on the person you’re with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now.
Susan C.Young
The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their level to increase clarity and understanding.
Susan C.Young
How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and support enjoyable and beneficial conversations?
Susan C.Young
To call certain people, such as your boss, teachers, professors, doctors, your parent’s friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution until you know what is appropriate.
Susan C.Young
Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or a singing group, you already know that they will separate the group based on each singer’s pitch and assign their roles accordingly. While my speaking voice has a soprano pitch, my singing voice is a lower alto.
Susan C.Young
A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. “It is a pleasure meeting you, Mrs. Young,” has a completely different connotation than “Nice to meet you, Susan.
Susan C.Young
Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and appreciated. Thank you!
Susan C.Young
Your Signature Sound. In music, voice value is categorized for singers, composers, and listeners. Whether a performer’s voice type is soprano, alto, tenor, baritone, or bass, they all have unique characteristics that make them unique and impressive. You, too, have a signature sound that is uniquely yours and makes you stand apart from the crowd.
Susan C.Young
Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?
Susan C.Young
Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intolerance is present.
Susan C.Young
Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your newfound communication skills into meaningful connections. The savvy socializer knows this all.
Susan C.Young
At a Chamber of Commerce networking breakfast, two of my friends and I were standing in a circle talking. A stranger approached, interrupted our little reunion, and gave each of us her card. She then began talking about herself and her business without a hint of social awareness, or care about her interruption. She even had the tactless gall to ask us for referrals. When she left our small circle, we looked at each other and laughed, “What was that?
Susan C.Young
As Americans, we typically move full steam ahead without much regard to mindfulness or thoughtful reflection, often to one’s own detriment. Yet it is that same propensity for bold action which makes fulfilling the "American Dream" possible—where an immigrant can come to our country with nothing and achieve extraordinary things.
Susan C.Young
Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others, not what they can do for you.
Susan C.Young
Do you attend networking events to give out as many cards as possible or is it your intention to deliver something of value? When you are busy charging ahead with your own agenda, you're not meeting the needs of anyone but yourself—and it's obvious!
Susan C.Young
Your tone of voice can be conveyed in both the words you speak and in the words you write.
Susan C.Young
Mindfulness is a quiet strength and deeply rooted value which many other cultures understand and often practice better than we do. It can be puzzling to people from other countries as to why Americans are so task-driven and action-oriented.
Susan C.Young
Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good manners. One would consider you rude and uncultured if you were so presumptuous as to go straight to a “first name basis.” First names can imply an intimacy that does not exist and it may offend a new person until they know you better. Be wary of making assumptions.
Susan C.Young
We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may not know, nor typically see. When we do this, things can be taken completely out of context because we are assessing their behavior against our expectations, which are produced from our own personal value system.
Susan C.Young
In good organizations, leaders are treated with a sense of appreciation and respect by employees; in great organizations, employees are treated with the same esteem by leaders.
Kevin E. Phillips

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