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UN-Impressives of the Poor Listener•tThinking about what you should have done, could have done, or need to do. •tAllowing your emotional reactions to take over.•tInterrupting the person talking.•tReplying before you hear all the facts.•tJumping to conclusions and making assumptions.•tBeing preoccupied with what you’re going to say next. •tGetting defensive or being over-eager. •tOne-upmanship—feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share.•tImposing an unsolicited opinion.•tIgnoring and changing the subject altogether.
